How can I order and what are the payment options?
You can place an order by visiting our website. Payment options include bank or credit card transactions, as well as using the cash-on-delivery option.
What should I pay attention to when ordering?
When placing an order, please ensure that you enter your name, contact information, and delivery address correctly and completely. Additionally, don't forget to specify the quantity of the product and the payment method.
How can I track my order?
You can track your order using the provided tracking number. This allows you to view the current status and location of your order.
How many days will my order arrive?
Your orders will be delivered to your door within 3-5 business days.
What is Hair and Body Shampoo, and what sets it apart from regular shampoos?
Hair and Body Shampoo is a product specially formulated to gently cleanse both the hair and body of children simultaneously. The key difference from regular children's shampoos is its design to clean both hair and body skin with the same product.
Can it cause any harm to my child's skin?
No, it is designed to be suitable for the sensitive skin of children and can be used safely. Thanks to its natural ingredients, it does not harm the skin or cause irritation. However, it is recommended to test for any allergic reactions by applying a small amount to the inner wrist before the first use.
Is the pH balance of the product suitable for children's skin?**
Yes, the pH balance is adjusted to be suitable for children's skin, helping to maintain the natural pH balance of the skin.
How often and how should the moisturizer be applied?
Apply the moisturizer to clean and dry skin gently, and massaging during application helps achieve the most effective results. Depending on the need, it can be used several times a day.
Does the product leave a greasy and uncomfortable feeling on the skin?
No, our product is quickly absorbed due to its lightweight structure and does not leave a greasy feeling on the skin. It makes babies' skin soft and smooth.
How long does it take for the Skin Repair Stick to take effect?
The product begins to show its moisturizing effect from the first use. With regular use, it eliminates problems such as redness, dryness, flaking, and itching.
Can I Return If I'm Not Satisfied?
If you are not satisfied with our products, you can return them within 60 days.
When will I receive the product after ordering?
Although this situation varies depending on the city you are in, the product usually reaches you within 2-5 business days.
How long do I have to return the product if I want to return it?
You must notify your return request within 14 days from the date you receive the product.
What should I do to return the product?
It is enough to create a request for product return. You will then receive the necessary instructions.
Is the invoice required for returns?
Yes, you must keep the original packaging and invoice to return the product. We can request these documents for the return process.
How long does it take to complete the return process?
The return process is usually completed within 3-7 business days after the product has been returned and inspected. However, the processing time of the refund to your credit card or bank account may vary depending on your bank's processing time.
