How can I order and what are the payment options?
You can place an order by visiting our website. Payment options include bank or credit card transactions, as well as using the cash-on-delivery option.
What should I pay attention to when ordering?
When placing an order, please ensure that you enter your name, contact information, and delivery address correctly and completely. Additionally, don't forget to specify the quantity of the product and the payment method.
How can I track my order?
You can track your order using the provided tracking number. This allows you to view the current status and location of your order.
How many days will my order arrive?
Your orders will be delivered to your door within 3-5 business days.
How many times a day can we use it? Is there any limit?
You can use it whenever your baby feels uncomfortable, there is no limit to the number of uses.
Can I use it on my newborn baby?
Thanks to its safe ingredients and non-irritating design, Clinikid roll-on can be safely used in all age groups.
Are there any side effects?
All of our products are produced with a pH level suitable for baby and child skin. They do not cause any negative complications on the skin.
When will the product take effect?
It shows its effect within minutes after it is applied to the abdominal area, putting an end to stomach problems.
How should I use the relaxing massage oil?
Apply massage oil to your baby's stomach, palms, back, and feet, and gently massage. It is recommended to massage in a clockwise direction. Throughout the massage process, ensure that your baby is enjoying it.
Can I Return If I'm Not Satisfied?
If you are not satisfied with our products, you can return them within 60 days.
When will I receive the product after ordering?
Although this situation varies depending on the city you are in, the product usually reaches you within 2-5 business days.
How long do I have to return the product if I want to return it?
You must notify your return request within 14 days from the date you receive the product.
What should I do to return the product?
It is enough to create a request for product return. You will then receive the necessary instructions.
Is the invoice required for returns?
Yes, you must keep the original packaging and invoice to return the product. We can request these documents for the return process.
How long does it take to complete the return process?
The return process is usually completed within 3-7 business days after the product has been returned and inspected. However, the processing time of the refund to your credit card or bank account may vary depending on your bank's processing time.
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