How can I order and what are the payment options?
You can place an order by visiting our website. Payment options include bank or credit card transactions, as well as using the cash-on-delivery option.
What should I pay attention to when ordering?
When placing an order, please ensure that you enter your name, contact information, and delivery address correctly and completely. Additionally, don't forget to specify the quantity of the product and the payment method.
How can I track my order?
You can track your order using the provided tracking number. This allows you to view the current status and location of your order.
How many days will my order arrive?
Your orders will be delivered to your door within 3-5 business days.
What is newborn shampoo and how does it differ from regular baby shampoos?
Newborn shampoo is formulated specifically for the sensitive skin of babies, designed to be used from birth onwards. The difference from regular baby shampoos lies in its formulation with milder and more delicate ingredients.
Is the pH balance of the product suitable for a baby's skin?
Yes, the pH balance is adjusted to be suitable for a baby's skin, helping to maintain the natural pH balance of the skin.
Can I use it for my newborn baby?
Clinikid cream, with its safe ingredients and non-irritating design, can be safely used for all age groups.
How does the moisturizer protect and moisturize a baby's skin?
The body moisturizer is absorbed by the skin shortly after contact, reinforcing the skin's natural barrier and providing protection against external factors.
How often and in what way should the moisturizer be applied?
Apply the moisturizer to clean and dry skin gently, and applying it with a massage helps achieve the most effective results. Depending on the need, it can be used several times a day.
How should I use the relaxing massage oil?
Apply the massage oil to your baby's abdomen, palms, back, and the soles of their feet, and gently massage. It is recommended to massage in a clockwise direction. Ensure that your baby enjoys the massage during the process.
Are there any side effects?
All our products are formulated with a pH level suitable for baby and child skin, and they do not cause any adverse complications on the skin.
Can I Return If I'm Not Satisfied?
If you are not satisfied with our products, you can return them within 60 days.
When will I receive the product after ordering?
Although this situation varies depending on the city you are in, the product usually reaches you within 2-5 business days.
How long do I have to return the product if I want to return it?
You must notify your return request within 14 days from the date you receive the product.
What should I do to return the product?
It is enough to create a request for product return. You will then receive the necessary instructions.
Is the invoice required for returns?
Yes, you must keep the original packaging and invoice to return the product. We can request these documents for the return process.
How long does it take to complete the return process?
The return process is usually completed within 3-7 business days after the product has been returned and inspected. However, the processing time of the refund to your credit card or bank account may vary depending on your bank's processing time.
