How can I order and what are the payment options?
You can place an order by visiting our website. Payment options include bank or credit card transactions, as well as using the cash-on-delivery option.
What should I pay attention to when ordering?
When placing an order, please ensure that you enter your name, contact information, and delivery address correctly and completely. Additionally, don't forget to specify the quantity of the product and the payment method.
How can I track my order?
You can track your order using the provided tracking number. This allows you to view the current status and location of your order.
How many days will my order arrive?
Your orders will be delivered to your door within 3-5 business days.
Can the product be used for different types of eczema?
Yes, our cream is suitable for different types of eczema, but it is recommended to test a small area for any skin reactions.
When should the hand and foot moisturizer be used for babies, and does it vary depending on the baby's age?
Babies' hands and feet constantly need moisture. It can be used from newborns onwards and does not vary depending on the baby's age; it is suitable for all babies.
What is the importance of using moisturizer for babies?
Babies' skin is much more sensitive compared to adults, and maintaining moisture is crucial. The body moisturizer helps moisturize the baby's skin, prevents dryness, and supports healthy-looking skin.
How many times a day can we use the roll-on? Is there any limit?
You can use the roll-on whenever your baby feels discomfort. There is no limit to the number of uses.
Is the newborn shampoo suitable for allergic skins?
Yes, our product is formulated with hypoallergenic ingredients and can be used on skin prone to allergies.
Is the packaging of the shampoos safe for babies?
Yes, the packaging of our shampoos is made from materials that are safe for babies. You can ensure safe use by keeping them out of reach of babies.
Is there any issue with sun exposure after using the SOS Stick?
No, there is no issue with sun exposure after using the SOS Stick.
Can I use the cradle cap shampoo on my baby's head if there is no flaking?
Yes, it can be used for daily hygiene even if there is no flaking on your baby's scalp. It deeply cleanses the hair and scalp.
Are there any side effects of the products?
All our products are formulated with the appropriate pH level for baby and child skin and do not cause any negative complications on the skin.
Can I Return If I'm Not Satisfied?
If you are not satisfied with our products, you can return them within 60 days.
When will I receive the product after ordering?
Although this situation varies depending on the city you are in, the product usually reaches you within 2-5 business days.
How long do I have to return the product if I want to return it?
You must notify your return request within 14 days from the date you receive the product.
What should I do to return the product?
It is enough to create a request for product return. You will then receive the necessary instructions.
Is the invoice required for returns?
Yes, you must keep the original packaging and invoice to return the product. We can request these documents for the return process.
How long does it take to complete the return process?
The return process is usually completed within 3-7 business days after the product has been returned and inspected. However, the processing time of the refund to your credit card or bank account may vary depending on your bank's processing time.
